Privacy Commitment

Gravity Consulting Pty Ltd. also known as Gravityilabs (“we,” “us,” “our,” or “Company”) knows that you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about how we use your personal information. By visiting, accessing or using the visual website and domain name, and any other linked pages, features, content, or application services offered from time to time by Company in connection therewith (collectively, the “Website”), or using any of our services, you acknowledge that you accept the practices and policies outlined in this Privacy Policy. We may make changes to this Privacy Policy from time to time taking into account our standard practices and where necessary to comply with new laws and legislation. We will have the latest copy of the Privacy Policy on our website (www.gravityilabs.com).

The Updated Version would have the start date on the Policy.

What Does This Privacy Policy Cover?

This Privacy Policy covers Company’s treatment of personally identifiable information (“Personal Information”) that Company gathers when you access the Website and when you use Company’s services. This policy does not apply to the practices of companies that Company does not own or control, or to individuals that Company does not employ or manage.

What Personal Information Do We Collect?

The information we gather from customers depend on the circumstances in which information is collected.

However, the type of information we collect and hold about you may include:
• clients and potential clients and their employee’s information about individuals we collect during conducting business
• vendors, suppliers and their employees
• employees, prospective employees and contractors, and
• other people who come into contact with us.

In general, the type of personal information we collect and hold includes names, addresses, contact details, titles, e-mail addresses, occupation, details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to delivery those products and services and to respond to enquiries, information you provide to us through our customer surveys, information associated with Gravity Consulting marketing events and other information which assist us in conducting business, providing and marketing services and meeting legal obligations. We may also collect ‘sensitive information’, such as information about an individual’s criminal record or health information.

When using our products and services (including our website), we will collect information about you and about your use of our products and services, such as which services you use and how you use them.

We will collect information such as:

• user name and password;
• device information, such as the model and ID of the device you use, operating system, telephone number and mobile phone network;
• server log information, such as details of how you used the products or service (including our website), IP address, hardware settings, browser type, browser language, the date and time of your use and referral URL;
• your browser or your account using cookies (see below); and
• real-time location information.

Our websites may use third party services, such as Google services (e.g. Google Analytics).

For more about how Google collects and processes data, please see Google’s Privacy Policy, Google Terms of Service and their information on how Google uses your data. We may not be able to allow you to access or use our products or services or respond to queries and requests that you submit to us. We may record and monitor telephone calls and other communications between you and us for training, quality control and compliance purposes.

How do we collect personal information?

We may collect information from you in the following ways

• when you order products and services from us
• when you use our online services like community portal and other products and services (StrategyDotZero)
• From you directly when you provide your details.
• When we respond to your inquiries and requests.
• When we market our products and services to you
• When you access and use our websites
• From third parties who are entitled to disclose information to us.
• When you apply for a job with us
• From online sources like LinkedIn, etc.

We may also collect personal information about you and your use of our website using cookies. We use cookies to monitor and observe your use of our website.

How do we use personal information?

• Used to fulfil your request, for example providing a product or a service, giving a call back based on your request.
• We may use it to provide a personalized experience on our websites.
• manage and resolve any legal or commercial complaints or issues
• We may use the information to provide support and marketing purposes.
• Carryout internal planning and forecasting activities
• We may use it to meet our obligations and perform functions under applicable laws and regulations.
• Carry out education and training programs for our employees.
• Use as otherwise required by law.

Who do we Disclose your information?

We may disclose your information to the following

• Third party service providers, Contractors and suppliers with whom we have relationship for business, marketing and related purposes
• Our employees and related bodies corporate
• Prospective shareholders
• Government agencies or authorities, regulators, law enforcement agencies or any other parties that are required by law who ask us to disclose that information and to which we are legally required to disclose your personal information.

Is Personal Information About Me Secure?

As an information technology company we employ security systems and procedures to ensure the integrity and security of personal information. we also employ physical and administrative safeguards. We hold personal information in either paper-based record, in secure access controlled premises or in electronic form in databases and email files which require logins and passwords. Our personnel are also contractually bound by confidentiality obligations.

Despite the high level of information security employed within Gravityilabs and its commitment to your privacy, the company is unable to provide an absolute assurance that personal information will always remain secure. Gravityilabs therefore does not accept any responsibility for incidences of unauthorised access to personal information, which is provided at your own risk. Likewise, we do not guarantee the security or privacy compliance of any websites that are accessible through links provided on any of its websites.

We will delete from its systems any of your personal information held by the company on your request except where it is required by law to retain the information.

How long do we store your personal information?

Personal information is only retained for as long as it is needed for the purpose for which it was collected or as required by law. Within a reasonable time after the expiry of this period, we will take reasonable steps to de-identify or destroy the personal information which is in our possession or control.

Changes to this Privacy Policy

Company may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or sending you an email. Users are bound by any changes to the Privacy Policy when he or she uses the Website after such changes have been first posted.

Complaints, Questions or Concerns

If you have any questions or concerns regarding this privacy policy on our Website, please send us a detailed message using the following Contact Details. We will make every effort to resolve your concerns.

Australia:

Gravityilabs Chief Privacy Officer
Suite 3, Level 6,
15 London Circuit
Canberra– 2601
Australia
Ph: +61 2 6179 3739
Email: privacy@gravityilabs.com

India: 

Gravityilabs Chief Privacy Officer
Second Floor-IndiQube Celestia
#19&20, 1st Cross Rd, Block 3
Koramangala 1A Block, SBI Colony
Email: privacy@gravityilabs.com